Managed Services
Written by panca2   
Friday, 23 January 2009 09:36


Datacomm Managed Services provides IT Service Management (ITSM) solutions that maximize the availability and performance of business-critical IT services, while lowering operational costs.

 

 


 

 

Datacomm Managed Services are based on IT Infrastructure Library (ITIL) best practice framework and years of technical experience. Through its managed services, Datacomm handles the day-to-day proactive monitoring and management of IT infrastructure, allowing organizations to focus on business-critical IT issues without losing control.


What is Managed Service?

Managed services (as defined by Dr. Gerard Macioce) is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations. The person or organization who owns or has direct oversight of the organization or system being managed is referred to as the offerer, client, or customer. The person or organization that accepts and provides the managed service is regarded as the service provider.


Typically, the offerer remains accountable for the functionality and performance of managed service and does not relinquish the overall management responsibility of the organization or system.

Primma (Professional Remote Infrastructure Monitoring and Management) Services is a managed service developed in-house by Datacomm based on an integrated management platform to deliver a complete suite of service support and service delivery for your operation.
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