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Datacomm provides Service Desk facility as a single point of contact, communication and information for our customer to report incident and submit service request to our service team.
PrimmaDesk is operational on 24x7x365 and available online through PrimmaPortal or through other communication channels such as fixed line and fax, mobile phone and SMS anytime anywhere.
PrimmaDesk provides service desk personnel and end-users with an easy-to-use facility through multiple communication channels for:
- Incident Management
- Customer Relation Management
- Supplier Management
- Service Request Management
The Service Desk is also responsible for escalation to Problem Management and Change Management to internal or external Technical Support by raising Request for Change (RFC) to the relevant parties.
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