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Methodology

Overview

With 25 years experiences and many xperts on various technologies, we will  help you create a flexible, resilient, scalable architectural foundation to support your business solutions by developing designs for your :

  • IT and network infrastructure
  • Operations processes and management.
  • IT Services

Enable you to:

  • Improve your network infrastructure performance, security, and scalability
  • Accelerate adoption of new technologies and improve return on investment
  • Reduce expensive and time-consuming redesign
  • Strengthen the proficiency of your deployment team and operations team

Design Phase

Process:

  • Gathering information about current customer infrastructure and available processes
  • Gathering customer business requirements
  • Process mapping and gap analysis
  • Propose solution and open discussion
  • Solution Agreement

DATACOMM is ISO 9001:2008 Quality Management System and ISO 20000-1 IT Service Management (ITSM) certified for its processes of delivering Solution  to customer and implementation of  ITSM best practice. This achievement demonstrates our commitment to providing the highest quality solution.

DATACOMM is also ISO/IEC 27001 :2011 Information Security Management certified which demonstrate our commitment to keep customer data Confidentiality, Integrity and Availability as a top priority.

Build Phase

With many experts to handle the implementation and certified Project Manager to manage the project, we deliver:

  • Smooth Installation and Integration
  • Minimal Risk, Cost and Time
  • High percentage success rate
  • High quality result

Backed up by 5 PMI PMP and 16 PASAS CIPMP certified Project Manager.

Operate Phase

Adopting ITILv3 framework, best practice for IT Service Management,  and backed up by  ITIL certified people, will ensures improvement of customer Business Process which will lead:

  • Improvement of service availability, directly leading to increased business profits and revenue
  • Provides financial savings from reduced rework, lost time, improved resource management and usage
  • Increases user satisfaction with IT services
  • Improves decision making and optimized risk
  • Improves time to market for new products and services
DATACOMM is ISO 20000:2011 certified for its implementation of IT Service Management best practice which demonstrates our commitment to achieve the highest level of customer satisfaction.

Maintain Phase

This is the most  important phase to keep your business running.

Regular IT maintenance will help your IT systems :

  • Run smoothly with better availability
  • Make them less likely to break down,
  • Ensuring effective performance and
  • Reducing risk and support costs.

Alongside computer systems maintenance, businesses can benefit from taking a regular look at their IT policies, procedures and documentation And yes, although this may not sound fun, it’s one of those jobs that can prevent major headaches in the future.

Activities in this phase including :

  • Regular Preventive Maintenance
  • Pro active Maintenance
  • Service Measurement
  • Service Reporting
  • Service Improvement