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Managed Service

Overview

Information technology (IT) systems are expected to meet high standards of operation, while offering 24/7 availability, security, and performance.

Also, in today’s environment, you have to keep pace with the constant changes in IT, performance demands, and pressure to deliver competitive IT functionality. Yet, you need to ensure that your ICT runs cost-effectively and meets your evolving business needs.

Then you need right people, good processes and suitable tool sets to maintain your IT.

Unfortunately... it's not easy...

Internal systems and capabilities take time to build and are expensive to maintain – particularly in new or specialized domains.

It is complex, time-consuming, costly and distracting.
 


 

Managed Service

Good managed service will help you to deal with the day-to-day operations of one or more of your technology domains seamlessly and effectively.

It will also able to manage your technology domain(s) end-to-end, offering technical expertise, service consistency and flexibility across multiple vendors and technologies.

It will let you sleep tight every night and you will have no worry about your IT operations anymore. It will be freeing you to focus on growing your business and delighting your customers.
 


 

Datacomm Managed Services

With 25 years of experience in IT industry, especially on Telco, we has become the most recognized local IT Solution company in Indonesia.

Backed up by 250 engineers and many expert on various IT technology, with proven methodologies and high-level of standardization , we have successfully build and manages a lot of customer  IT infrastructure on various industry and technology domains  – including networks, datacenters, security, and system.

We can also offer custom managed services based on customer  specific requirements, cost-effectively and efficiently.

One of our key of success is our commitment to constantly building  and improving our list of standardized services through the skills, experience and methods we gain over time.

Currently, we hold ISO 20000:2011 certification for our implementation of  IT Service Management best practice which demonstrates our commitment to achieve the highest level of customer satisfaction.

We also holds ISO/IEC 27001 :2011 certification for Information Security Management which demonstrate our commitment to keep customer data Confidentiality, Integrity and Availability as a top priority.

And the last, we also holds ISO 9001:2008 Quality Management System our processes of delivering Solution  to customer. This achievement demonstrates our commitment to providing the highest quality solution for our customer.

Services

Our suites of Managed Services include:

Managed Network and System

Increase the availability of your IT infrastructure with continuous/real-time monitoring, improve delivery on service level agreements to create a more positive end-user experience.

Managed IT Security

  • Protects your key information assets across networks, hosts, applications, and databases
  • Detects and responds to IT security threats and breaches, mitigates risk, and ensures compliance through the monitoring and security management.

Maintenance Service

  • Maintain you IT infrastructure for optimum availability and lifetime.
  • Periodic maintenance, technical support , expert consultancy, hardware repair and replacement, vendors management.

Why Us?

We are backed up by 25 years experiences and more than 400 people

Expertise on various IT technology

Strong financial commitment, invested in it owns local Datacenter, NOC, SOC and DRC

Certified by international standard: ISO 9000, ISO 27001 and ISO 20000

Awarded by TELKOM and Indosat as the best supplier every year for the last 7 years

Provide solution that fit your business needs

“Peace of mind” when deploying your IT project

We take care your IT needs with the best practice of IT service management. Allowing you to focus on your business

Security is always top priority

Continuous Service Improvement. Improve Service Quality to the next level

Extensive technical support. Our team resides in more than 15 cities throughout Indonesia