Facility & Certification
Located in a purpose-built management center at our new head office in Jakarta, the DSD offers customers an extended 24×7 incident management service and a single point of contact for reporting, progressing and resolving faults and other network incidents.
Datacomm has invested in an enhanced team of dedicated staff and more streamlined processes to ensure that customer incidents are handled more effectively, according to ITIL best practice. This allows Datacomm to professionally manage a much wider range of service offerings rather than just its traditional support services.
The DSD provide multi channel communication via phone, fax, email, and portal so our client requests can be conveniently established. With a strong nationwide footprint, solid experience and know-how, local knowledge and support, Telindus has the ability to offer customized service level agreements (SLAs) to any customers in Indonesia.
Datacomm have developed a purpose built facility in our new office building for customers and internal purposes, such as:
- Demonstrations of new technologies and functions
- Demonstrations of new products and features
- Proof-of-Concept (PoC) testing
- Interoperability with a wide variety of vendor equipment
- Problem replication and simulation
- Release management testing
The facility consists of equipment from a range of leading vendors such as Juniper Networks, Alcatel-Lucent, Extreme Network, Force10 and others. It also includes test equipment for traffic generation and analysis, and servers for supporting services such as RADIUS, DHCP, and management. These are all incorporated in a dedicated standard rack environment in which additional components can be introduced. All systems in the facility are available with full power AC or DC redundancy, secure remote desktop and device access.
The Network Lab currently supports a variety of testing of the various technologies, such as:
- Routing & Switching
- IP Telephony
- Bandwidth Management
Datacomm Network Operation Centre (DNOC) offers state-of-the-art intelligent 24x7x365 real time remote monitoring services for network infrastructure with highest uptime to carriers and enterprises.
We leverage state-of-the-art network monitoring software – combined with highly defined monitoring and escalation procedures – to ensure the highest standards for security, reliability, performance and systems availability.
The DNOC serves either as your primary or supplementary network operations resource so you can allocate resource more effectively and achieve more effective and efficient network operations.
The DNOC has certified engineers on duty at all times to rapidly respond to any network problem. Our engineers respond immediately to identify, isolate, diagnose, resolve and restore your network to minimize traffic interruptions.
Datacomm owns and manages the Datacomm Data Center (DDC) facility which is located in our new office building in Jakarta. This DDC facility is developed to support our managed service operations for service infrastructure and service applications hosting. The DDC provides a well connected, redundant, secure and temperature controlled environment for all of our equipment.
Highlight of Facilities
- Power: Full UPS and generator backup systems installed and tested periodically
- Security: All facility entrances/exits card key controlled, and facilities are staffed 24/7 and monitored by camera
- Environmental: Redundant HVAC systems from Citec Denko
- Support: Facility staffed 24x7x365 by certified engineers to serve you
- Connectivity: Multiple network connection from three different carriers
- Fire Suppression: Pre-action dry-pipe system covering entire facility
- Data Center Space: 150 square meter facility with over 130 square meter of raised floor data center space capable of hosting 30 unit of 45U racks
Indonesian Cloud Service Provider Operator Registration
TIA-942 is the telecommunication infrastructure standard for data centres. This standard however not only cover the telecommunication part but also other important factors which lead to a robust data centre. The data centre will be reviewed for compliance in four categories:
- Architecture (Incl. fire safety, physical security, site location etc.)
For each of the categories, the data centre will be categorized in four rating levels (Rated 1-4), as well as an overall rating level.
ISO 9001:2015 Standard has been in place for over a decade now and is used by companies as a method of controlling their quality. The Standard provides a framework to manage company business and ensure a philosophy of continual improvement in all aspects of business.
The Provision of Information and Communication Technology (ICT) solution delivery, maintenance services & project management.
SO 45001 standard is an international standard that specifies requirements for an Occupational Health & Safety Management System OHSMS, which is intended to improve the safety and health of both employees and other personnel. Implementation scope: Implementation of Information Technology Project Management, Data Center Services, and Building Maintenance.
ISO 14001 is an international standard for designing and implementing an environmental management system (EMS). ISO 14001 requirements provide a framework and guidelines for creating environmental management system. Implementation scope: Implementation of Information Technology Project Management, Data Center Services and Building Maintenance.
ISO 20000 is a global standard that describes the requirements for an information technology service management (ITSM) system. The standard was developed to mirror the best practices described within the IT Infrastructure Library (ITIL) framework.
Service Management System of Datacomm supporting the provision of Cloudciti cloud services.
ISO 27001 is an international standard published by the International Standardization Organization (ISO), and it describes how to manage information security in a company.
The management of Information Security in the provision of Data Center Management, Enterprise Hosting Services, Cloud Services and Security Operation Center.
Datacomm is the First & the Only SAP Outsourcing Partner Certified for Cloud & Infrastructure Operations in Indonesia.
Datacomm as SAP partner certified offers full managed cloud server infrastructure for SAP software to run. The cloud services portfolio specifically tailored toward SAP standard and requirement. The infrastructure service includes Cloud Servers (IaaS), Backup Service (BaaS), and Disaster Recovery (DRaaS). No SAP implementation and business application services are included in these services.
Certification helps SAP customers to identify best-in-class service providers in their area. Give customers the confidence to trust the certified cloud provider to help customers to run, manage, and maintain their IT infrastructure in turn customers can focus on running their business.
PT Datacomm Diangraha has been validated for Payment Card Industry Data Security Standard (PCI DSS) 3.2.1 compliance.
PCI DSS is the security certification that applies to any organization or merchants that accepts, transmits or stores any credit card data. PCI compliance warrants close scrutiny by any organization’s IT Security team because fines for non-compliance can exceed tens or even hundreds of thousands of dollars.
The Payment Card Industry Data Security Standard also known as PCI DSS is a multi-faceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. This comprehensive standard is intended to help organizations protect systems used to store, process or transmit cardholder data.
Datacenter Datacomm is declared to have met the DCOS-Maturity 4 standard for datacenter operational management. Being the first organization in Indonesia to receive DCOS certification, Datacomm has established a position as a leader in improving datacenter operations.
The DCOS® (Data Centre Operations Standard) has been written to provide organizations with a structured and progressive approach to improve datacenter operations management ensuring that the investment in the datacenter is safe-guarded. Implementing DCOS® will enable the organization to deliver services which are well defined and have a consistent level of quality. This standard is the first and only standard available in the market addressing all datacenter operations and maintenance requirements.
With a focus on continuous service improvement and after successfully obtaining PCI-DSS certification, Cloud Datacomm further enhances security policies and procedures by adopting SOC 2 Type II standards to increase the security level of already robust Cloud Datacomm services.
SOC 2 is an internationally recognized auditing standard developed by American Institute of Certified Public Accountants (AICPA). SOC 2 audits are conducted by independent auditing firms that thoroughly examine the controls and processes involved in the secure storage, handling, and transmission of data.
SOC 2 audit ensures that the organization stores, handles, and transmits data in a manner that meets or exceeds the following requirements:
- Privacy: Collecting and using consumer personal information with the customer's consent.
- Security: Protection against unauthorized access to information.
- Availability: Services are available and operated according to commitments and agreements.
- Integrity: Complete, accurate, timely and authorized processing of data.
- Confidentiality: Information is confidential and protected according to commitments and agreements.
To provide the best service for its customers, Datacomm Cloud Business has obtained legality from Kominfo for the operation of electronic systems. This was marked by the issuance of the Electronic System Operator Register Number: 00781/DJAI.PSE/04/2018.
The PSE registration system was created to realize a safe and reliable provider of electronic systems and transactions so that they are able to provide fast, accurate, and transparent services. This is expected to increase the participation and level of public trust in the use of technology.
With the issuance of this Electronic System Operator Registration Certificate, Datacomm Cloud Business Customers no longer need to worry about data security and cloud services from Datacomm.