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Datacomm Service Desk (DSD) provides the foundation for our future managed service and outsourcing propositions.
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Located in a purpose-built management centre at our new head office in Jakarta, the DSD offers customers an extended 24x7 incident management service and a single point of contact for reporting, progressing and resolving faults and other network incidents.
Datacomm has invested in an enhanced team of dedicated staff and more streamlined processes to ensure that customer incidents are handled more effectively, according to ITIL best practice. This allows Datacomm to professionally manage a much wider range of service offerings rather than just its traditional support services.
The DSD provide multi channel communication via phone, fax, email, and portal so our client requests can be conveniently established. With a strong nationwide footprint, solid experience and know-how, local knowledge and support, Telindus has the ability to offer customized service level agreements (SLAs) to any customers in Indonesia.
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