Job Description
- Performing operations, maintenance, and troubleshooting for DCloud's internal security infrastructure and MSSP customers.
- Managing and monitoring security devices and services, including Firewalls, WAF, VPN, DLP, Anti-DDoS, and other security infrastructure.
- Handling incidents, operational issues, and technical troubleshooting related to customers' security infrastructure services.
- Providing operational support and standby on-call assistance outside of office hours for critical incidents or issues.
- Conducting preventive maintenance, patching, health checks, and performance monitoring on the security infrastructure.
- Assisting with the deployment, migration, and integration of security solutions based on customer needs and internal operations.
- Creating and maintaining technical documentation, operational procedures, and troubleshooting guidelines.
- Generating, maintaining, and delivering MSSP operational service reports related to Firewalls, WAF, and other security infrastructure to customers.
- Supporting the fulfillment of operational support SLAs and ensuring that security services run stably and optimally.
Requirement
- Minimum Bachelor’s Degree (S1) in Information Technology, Computer Science, Cybersecurity, or a related field.
- Minimum 1 year of experience in Security Operations, Security Engineering, Network Security, or Cybersecurity Infrastructure.
- Deep understanding of network security concepts, TCP/IP, routing, switching, VPN, firewall, and network troubleshooting.
- Proven experience in managing security infrastructure such as Firewalls, WAF, VPN, DLP, IDS/IPS, Anti-DDoS, or other security appliances.
- Strong troubleshooting skills regarding operational issues and security infrastructure.
- Experience in handling operational support and incident management within production or customer environments.
- Excellent communication and coordination skills to interact with internal teams, vendors, and customers.
- Willingness to work in shifts and be available for standby on-call to support operational needs and critical incidents.
- Strong analytical, problem-solving, and technical documentation skills.
- Ability to generate and present technical or operational reports to customers and management is a strong plus.
- Experience in cloud security, MSSP operations, or cloud infrastructure is a plus.
- Professional certifications such as Fortinet NSE, Palo Alto, Security+, ISC2 CC, or other relevant certifications are a plus.
- Fresh graduate are welcome to apply.
